Reference and Information Request Management

"We were asked to do more with less and RefTracker helped us do it."  - Reed Smith, LLP

Do you operate a service that provides information in response to requests? - are you a Library, Gallery, Museum, Archive, Knowledge management team or any other organization that specializes in provision of information?

Altarama has almost 20 year's experience helping information organizations like you to run their request answering services more efficiently, whilst generating statistics that validate the incredible value of the service you provide.

We recognize the importance of your request answering services to your organization's reputation today, and to creating reasons for end users to be seeking out your services into the future.

Altarama's web based products are specifically designed to help information delivery organizations manage the intake, assignment and response development for each request, as well as enable the construction of a more useful work product.  Responses and detailed service statistics can be delivered in the most efficient ways no matter what the size or requirements of your organization and no matter what communication methods or other tools you use.

Let us help your staff work together more effectively as one team so they can be recognized as the indispensable information assistants that they are!  

RefTracker

Everything you need to manage a request

DeskStats

"One click" statistics for your service desks

RefChatter

Chat or SMS/text with your library users

RefTracker Express

RefTracker features needed for smaller reference services

DeskStats Plus

Add complex statistics and capture requests needing follow up work from your service desks

RefStaffing

When your reference staff can’t be there, ours can!