Altarama Information Systems develops, supplies, and supports software and services that improve information management in libraries, with a special focus on the needs of reference librarians. We also provide project management and consulting services.
Altarama has a range of product solutions and services that keep pace with the rapidly changing workplace of Librarians and Information Professionals. Our solutions enable our clients to find the right information at the right time, quickly and effectively; and our range of services ensures that our customers use these products with confidence. Our emphasis on effective use of systems to improve the processes within your library is our key to innovative and successful systems.
Our flag ship product is RefTracker - a request management function for libraries that improves service and statistics for the reference desk function - and our objective is to build the Integrated Virtual Reference solutions upon this product to allow libraries to efficiently deliver reference services to their clients, wherever they may be, using their choice of information resources.
Company History
Altarama Information Systems was formed in April 2001 in order to specialise in the provision of products and services that supplement all types of library management systems (especially products that assist reference librarians), and to act as a consultant independent of any library management system supplier. In October 2003 Altarama opened an office in Maryland USA in order to support our growing business in America and Europe.
Altarama Information Systems carries forward the skills and traditions of its predecessor, Altarama Systems Pty Ltd following the sale of the library management system operations of that company. Our experience with dealing with a number of different suppliers to the library industry as Altarama Information Systems, and during the 9 years of operation of Altarama Systems Pty Ltd, and even prior to that with the Data*Library product at Datapoint Corporation, is an important factor in our ability to deliver our range of library management system independent products and services.
Altarama is a corporate
member of the Australian Library and Information Association (ALIA).
Altarama has a quality
management system in operation and is working towards full accreditation of
that system through the Core Quality Program administered by Quality Assurance
Services, a division of Standards Australia. Our registration number is COR6182.
Altarama participates
in a Z39.50 open source group that promotes the use of the Z39.50 standard.
Altarama is a participating
member of the NISO A-Z committee that is developing standards for Networked
Reference Services.
Our Staff
Our team of highly qualified consultants can provide an exceptional service to our customers because they average over 20 years of relevant experience. Experienced project managers, qualified librarians and information workers, and highly skilled computer analysts perform all work and are supported by a problem tracking system, and a library of software, software manuals and reference books.
In house development means that our staff understand WHY issues are occurring and can address the cause. The fundamental understanding of standards such as Z39.50, MARC that is required to develop our applications to these standards enables us to provide a level of product support well above the norm.
Windows XP/2000/2003 skills are available from Altarama, as well as Access, SQL, Visual Basic, HTML and ASP programming skills. Altarama has also invested in Windows 2000 and Microsoft Office 2000 development tools to bolster our web page development capabilities and to ensure that we can consult on the information retrieval capabilities of this operating system.
All contents copyright © 2001, Altarama Information Systems Pty Ltd. All rights reserved. Revised: October, 2005