RefChatter Instant Messaging Online Reference

Using Instant Messaging for Online Reference!
·Virtual Reference· RefTracker · RefxSMS · RefChatter IM online reference ·

RefChatter is the product that libraries have been looking for to allow operation of an online reference service for the increasingly large number of patrons who prefer to use Instant Messaging as their primary communication method.

RefChatter addresses all of the issues that have held libraries back from offering IM based online reference until now:
- it is totally Web-based so there is no software to install locally or any IT assistance required.
- patrons can access the service using AIM, MSN, Yahoo, ICQ, QQ, the Meebo-me widget and a clever RefChatter widget that you can insert in your web pages to ensure equality of access for those without IM clients.
- the service can be divided into queues and staff can monitor more than one queue.
- any number of staff can chat with one or more patrons from one or more queues, simultaneously.
- transcripts are available for statistical and quality analysis.
- It even integrates with Altarama's RefTracker Request Management system to provide a complete on and offline system for managing your library's request handling functions.

RefChatter is affordable for even the smallest of libraries yet is flexible enough for the largest of libraries - even consortiums. It is also as easy to implement and use as all Altarama products as it comes with the same quality implementation, training and support services.

If you want to add IM to your reference service contact methods, contact us for a brochure or demonstration now!
If you are using Meebo or a single IM client for your online reference service and need more than one staff member to run your service, and need statistics, contact us now to see this amazing new product!

Altarama recognises the librarians will want to communicate with their clients using whatever comunications method is most appropriate to the particular question and client - in person, phone, fax, letter, email, IM, co-browsing, VoIP - whichever method you need to use, its available throughout the question answering process in Altarama's RefTracker product.

 Click here to request further information about
RefChatter IM online reference!